Terms and Conditions

General Terms and Conditions

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I.

Definitions

In these General Terms and Conditions (“GTC”),

1.        Company” means a limited liability company learnwithscience, s.r.o., with its registered office at Vojtěšská 221/6, 110 00 Praha, Czech Republic, Business ID 141 57 624, governed by the Czech law, contact email info@learnwithscience.com.

2.        Tutor” is a person representing and acting on behalf of the Company, rendering agreed service.

3.        Lesson” means a single one-time 60-minute session hosted and organized by the Tutor.

4.        Course” means a set of Lessons within a given timeframe and with predefined participants.

5.        Student” is a person who consumes the Lessons with the Tutor.

6.        Client” is a person who pays for the Course or each or some of the Lessons to the Company.

II.
Introductory Provisions

1.            These GTC provide for the terms and conditions of the services provided by the Company and form an integral part of the contract concluded between the Company and the Client.

2.            By using and consuming the Company’s services including its website, external software, and communication platforms the Client as well as the Student agree to these GTC.

III.
Contract

              The contract between the Company and the Client is concluded upon the confirmation in writing agreed to by both parties.

IV.
Test Lesson

1.       The Client is entitled to one 45-minute long lesson free of charge prior to closing the contract.

2.       The Client will be assigned a Tutor after the Test Lesson based on their personality, chosen language and objectives.

3.       In case the Client is not satisfied with the Tutor, the Company may decide to assign Client a different Tutor, and try such Tutor within another free test lesson.

V.
Payment Conditions

1.           The price of the Course is to be agreed by both parties and contains

─            A learning profile analysis;

─            A package of ten 60-minute Lessons with the Tutor;

─            An access to the Facebook group;

─            An access to all the educational materials and software;

─            An online support from the Company and its Tutors.

2.           The Course is payable in advance, before the start of the first lesson and after the Test lesson.

3.           The Student may also purchase a single Lesson; in that case, the Lesson is payable within 24 hours after each Lesson.

VI.
Lessons Planning

1.           The Student may book the Lessons via their Tutor’s booking page; the Student selects date and time according to the availability of their Tutor.

2.           The validity of the prepaid Course is three (3) months.

VII.
Preparation and Course of the Lesson

1.           The Student is obliged to provide themselves with an appropriate technical equipment, in particular a microphone, a webcam, and a stable internet connection, and verify its functionality prior to the Lesson.

2.           The Student is obliged to be prepared on the agreed platform no later than 5 minutes prior to the Lesson.

3.           In the event that due to technical problems on the part of the Student longer than 15 minutes it will not be possible to carry out the lesson, the Tutor has the right to consider the lesson having been delivered.

4.           In the event of the delay of the Student, the lesson can be extended in proportion to the delay only if the Tutor agrees with such extension.

5.           In the event that due to technical problems on the part of the Tutor longer than 15 minutes it will not be possible to carry out the lesson, the Student has the right to a replacement lesson at another time.

6.           In the event of delay of the Tutor, the given lesson can be extended in proportion to the delay only if the Student agrees to such an extension.

7.           The Company shall provide the Student or the corresponding Client with a proof of the technical problem or delay upon their request.

8.           Technical issues lasting longer than 15 minutes originating from the used external software are considered the Company’s fault and thus provision 5. of this article shall apply.

VIII.
Cancellation Policy

            Cancellation of the Course

1.           The Client may cancel their Course and thus terminate the contract anytime.

2.           The notice period of the Course is one month.

3.           The cancellation of the Course is reversible anytime during the notice period.

4.           Once the cancellation of the Course enters into force, all the Client’s data will be permanently deleted.

5.           The Client is entitled to 80% refund of the Course in case of cancellation during the Course, and 100% before the beginning of the Course.

            Cancellation of the Lesson

6.           In the event of the cancellation of the Lesson by the Student or the Tutor more than 24 hours prior to the Lesson, the Student is entitled to a refund of the Lesson and thus the Student might book it again.

7.           In the event of the cancellation of the Lesson by the Student less than 24 hours prior to the Lesson, the Student is not entitled to any refund, and the Lesson expires.

8.           In the event of the cancellation of the Lesson by the Tutor less than 24 hours prior to the Lesson, the Student is entitled to a refund of the Lesson and thus the Student might book it again.

IX.
Final Provisions

1.           These GTS are effective and valid from 20th February 2022.

2.       The applicable law is the law of the Czech Republic.

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